My name is Don Palmer and I work at American Airlines in Hanger 5 & 6 as a millwright. We sent in a CenTac compressor to be overhauled. When it was shipped back we installed it back in place. Service engineer Rick Love was your representative that helped make final checks, trouble shoot and start up beginning May 24th.
I am writing to you to say it was a pleasure for me to work with Rick. He represented your company and himself well. Rick is able to answer questions and express himself well without using "bad" language. I believe Rick knows his business when it comes to a CenTac compressor. Again it was a pleasure working with Rick Love and I would appreciate you giving him my thanks.
"It's still chugging along - I love it. Plus we didn't have to change out our panel!!!"
"Trying to get the OEM out for an over-haul over the holidays is next to impossible. Plus the cost is way too high. We were going to have to pay over time & holiday time. My company can't afford that."
"You all helped with not only our compressors but the controls as well. We have been really frustrated with the lack of support coming out of the OEM. We look forward to working with you in the future. By the way, we have referred you to other plants in our organization."
"I can't believe it was installed in less than a day. If we had changed out the panel the unit would have been down for at least 10 days. Your follow up support was GREAT!"
"You're the only air compressor company I will allow on our vendor list!!!"
"We have never started that unit up without having to go back into it. Your tech pushed the button and it hasn't stopped running yet."